This section houses the most frequently asked questions at our customer service center. Our most common questions are comprehensively addressed here, but there are always ones that are a little different!
For BARBICIDE® Certificate & COVID-19 Name Updates and FAQs please visit this link: Certificate Name Change Request and FAQ Page!
BARBICIDE® Certificate Name Changes And FAQs Can Be Found HERE:
Where can I purchase the BARBICIDE® Certification Kit?
Due to the unprecedented times we are facing, we do not have a date on when we can restock our certification kits. If the time comes and we are able to restock our kits, you will be notified via email and will still be offered the deal! Thanks for becoming BARBICIDE® Certified!
I have just passed the BARBICIDE® Certification exam, but can't download my certificate. Where can I find it?
Please check your email you used to register for the certification program for a copy of your certificate!
Is the BARBICIDE® Certification available in other languages?
Unfortunately, no not yet! We are currently working to have alternative language options when taking our certification program!
Can I buy direct from BARBICIDE®?
Thank you for your interest in our products! We do not sell direct, only through distribution. Please check with your local beauty supply store for our products!
All beauty supply stores are sold out of your product. When will product be available?
We know supplies are limited right now and we are working real-time to keep inventory stocked in all of our national distributors. Please stay tuned for an update regarding product availability.
Can I make my own BARBICIDE® Wipes?
Yes, if you have BARBICIDE® Concentrate and heavy duty paper towels you can make your own wipes. Use the proper mixing ratio of 2 oz (1/4 cup) concentrate into 32 oz (4 cups) of cold water to soak your paper towels. Remember, the contact time will be 10 minutes because you are using BARBICIDE® Concentrate.
Can I make a spray out of BARBICIDE® Concentrate?
Yes! 2oz (1/4cup) of BARBICIDE® Concentrate into 32oz (4 cups) of water makes a spray. Contact time is 10 minutes.
How do I mix BARBICIDE® correctly?
BARBICIDE® concentrate is mixed correctly by adding 2 oz (1/4 cup) concentrate to 32 oz (4 cups) of cold water. BARBICIDE® TB concentrate is mixed correctly by adding 1 oz (2 tbsp) of concentrate to 128 oz (1 gallon) of cold water. Note: BARBICIDE® TB should only be used in states where it is required.
What does contact time mean?
Contact time refers to the length of time an implement or surface must stay moist with disinfectant to be effective against pathogens (bacteria, virus, fungus) listed on the label. For BARBICIDE® and BARBICIDE® TB, the contact time is 10 minutes of moist contact to be effective. For BARBICIDE® wipes, the contact time is 2 minutes (3 minutes for effectiveness against tuberculosis).
My state requires the use of a Tuberculocidal disinfectant; which BARBICIDE® product should I use?
BARBICIDE® TB should only be used in states requiring a Tuberculocidal disinfectant. It is important to make sure this is a requirement of your state before selecting the BARBICIDE® TB product (otherwise BARBICIDE® should be used). For specific questions, please contact us at email@example.com.
My BARBICIDE® TB is cloudy; have I done something wrong?
If you have mixed your BARBICIDE® TB concentrate correctly (see question #1), and it has been changed daily, the cloudiness is normal. This cloudy appearance is normal for BARBICIDE® TB in certain types of water.
Can Clippercide® be used to clean and disinfect?
Yes. Clippercide® is a 5-in-1 product that you can use on your clippers to:
- Cool blades
- Control rust
How often should I change the BARBICIDE® solution in the jar?
BARBICIDE® must be changed daily in all containers used to submerge combs, brushes, shears, implements—that is all tubs, glass or plastic jars. It should also be changed whenever contaminated or diluted incorrectly.
Can I use Ship-Shape® Spray on my mirrors and glass?
Ship-Shape® can be used to clean virtually all hard surfaces—it is your stainless steel, glass, countertop, mirror, chair, appliance and general surface cleaner all in one product! When using to clean glass or mirrors it is important to wipe in a circular motion for the best result. When using to remove hair spray from appliances, please use only on fully cool flat irons, curling irons, etc.
Is Ship-Shape® Powder the same product as Ship-Shape® Spray?
No. Ship-Shape® Powder is intended to clean combs and brushes prior to disinfecting them in the BARBICIDE® solution. It does not dissolve hair, but allows all of the brush surfaces to be cleaned effectively. Ship-Shape® Spray is intended for general cleaning and removal of hair spray and hair product residue from appliances, chairs, etc.
Will BARBICIDE® harm my plastic combs/brushes or fine metal shears?
BARBICIDE® will not harm your plastics or metals; however, it is not recommended that you leave items soaking for long periods of time. If you are using BARBICIDE® TB, you should only leave your items in the solution for the required 10 minutes and then remove promptly, as BARBICIDE® TB can damage plastics after prolonged contact.
What is the difference between “sanitize”, “clean”, “disinfect”, “sterilize” and “hygiene”? They all get used together, and I am confused.
“Sanitize”, “clean” and “hygiene” all refer to the broad category that means you have done something to remove visible debris. Examples of this would be wiping down a counter, holding something under running water, using soap and water on an item or using a cleaning solution like Ship-Shape®. Disinfecting is the killing of most microbial life that can lead to infection in humans—such as Influenza, Staphylococcus, HIV/AIDS, Herpes, Salmonella and Hepatitis. This step is done following cleaning and requires the use of a disinfectant such as BARBICIDE®, BARBICIDE® TB or BARBICIDE® Wipes. Sterilization is the killing of all microbial life and requires an autoclave and is mainly used in healthcare.