This section houses the most frequently asked questions at our customer service center. Our most common questions are comprehensively addressed here, but there are always ones that are a little different!
For questions not answered in this section, please visit the “contact us” section and submit your email question! We will address your specific question directly to you and perhaps add it to our FAQ list!
How do I mix BARBICIDE® correctly?
BARBICIDE® concentrate is mixed correctly by adding 2 oz (1/4 cup) concentrate to 32 oz (4 cups) of cold water. BARBICIDE® TB concentrate is mixed correctly by adding 1 oz (2 tbsp) of concentrate to 128 oz (1 gallon) of cold water. Note: BARBICIDE® TB should only be used in states where it is required.
What does contact time mean?
Contact time refers to the length of time an implement or surface must stay moist with disinfectant to be effective against pathogens (bacteria, virus, fungus) listed on the label. For BARBICIDE® and BARBICIDE® TB, the contact time is 10 minutes of moist contact to be effective. For BARBICIDE® wipes, the contact time is 2 minutes (3 minutes for effectiveness against tuberculosis).
My state requires the use of a Tuberculocidal disinfectant; which BARBICIDE® product should I use?
BARBICIDE® TB should only be used in states requiring a Tuberculocidal disinfectant. It is important to make sure this is a requirement of your state before selecting the BARBICIDE® TB product (otherwise BARBICIDE® should be used). For specific questions, please contact us at firstname.lastname@example.org.
My BARBICIDE® TB is cloudy; have I done something wrong?
If you have mixed your BARBICIDE® TB concentrate correctly (see question #1), and it has been changed daily, the cloudiness is normal. This cloudy appearance is normal for BARBICIDE® TB in certain types of water.
Can Clippercide® be used to clean and disinfect?
Yes. Clippercide® is a 5-in-1 product that you can use on your clippers to:
- Cool blades
- Control rust
How often should I change the BARBICIDE® solution in the jar?
BARBICIDE® must be changed daily in all containers used to submerge combs, brushes, shears, implements—that is all tubs, glass or plastic jars. It should also be changed whenever contaminated or diluted incorrectly.
Can I use Ship-Shape® Spray on my mirrors and glass?
Ship-Shape® can be used to clean virtually all hard surfaces—it is your stainless steel, glass, countertop, mirror, chair, appliance and general surface cleaner all in one product! When using to clean glass or mirrors it is important to wipe in a circular motion for the best result. When using to remove hair spray from appliances, please use only on fully cool flat irons, curling irons, etc.
Is Ship-Shape® Powder the same product as Ship-Shape® Spray?
No. Ship-Shape® Powder is intended to clean combs and brushes prior to disinfecting them in the BARBICIDE® solution. It does not dissolve hair, but allows all of the brush surfaces to be cleaned effectively. Ship-Shape® Spray is intended for general cleaning and removal of hair spray and hair product residue from appliances, chairs, etc.
Will BARBICIDE® harm my plastic combs/brushes or fine metal shears?
BARBICIDE® will not harm your plastics or metals; however, it is not recommended that you leave items soaking for long periods of time. If you are using BARBICIDE® TB, you should only leave your items in the solution for the required 10 minutes and then remove promptly, as BARBICIDE® TB can damage plastics after prolonged contact.
What is the difference between “sanitize”, “clean”, “disinfect”, “sterilize” and “hygiene”? They all get used together, and I am confused.
“Sanitize”, “clean” and “hygiene” all refer to the broad category that means you have done something to remove visible debris. Examples of this would be wiping down a counter, holding something under running water, using soap and water on an item or using a cleaning solution like Ship-Shape®. Disinfecting is the killing of most microbial life that can lead to infection in humans—such as Influenza, Staphylococcus, HIV/AIDS, Herpes, Salmonella and Hepatitis. This step is done following cleaning and requires the use of a disinfectant such as BARBICIDE®, BARBICIDE® TB or BARBICIDE® Wipes. Sterilization is the killing of all microbial life and requires an autoclave and is mainly used in healthcare.